Resolved after 3 hours 14 minutes, affecting Trading Engine and Web App and 1 more, on November 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Trading EngineWeb AppMobile AppsLimit Orders
Update timeline
- identified Nov 18, 2025, 02:34 PM UTC
One of our provider is having an outage
- investigating Nov 18, 2025, 02:37 PM UTC
We’re currently facing a disruption caused by an issue with one of our external providers. This incident is impacting our operations, and we’re monitoring the situation closely. We’re in contact with the provider to obtain a resolution timeline and will share updates as soon as we have more information. Thanks for your patience.
- monitoring Nov 18, 2025, 04:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 05:49 PM UTC
This incident has been resolved.
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