Resolved after 33 minutes, affecting Verifications, on January 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Verifications
Update timeline
- investigating Jan 15, 2026, 04:26 PM UTC
Some users may be unable to complete photo ID verification while our verification provider investigates a service outage.
- monitoring Jan 15, 2026, 04:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 05:00 PM UTC
This incident has been resolved.
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