NewStore incident
Order History and Order Lookup degradation on April 29th
Resolved after 2 hours 50 minutes, on April 29, 2026.
Yesterday from approximately 17:40 UTC until approximately 20:30 UTC there was an incident involving external order lookup in the Associate App. This would have affected in-store returns and order history retrieval for retailers using external OMS. We will be performing a formal RCA and share an Incident Report with affected customers. We apologize for the impact this may have caused your store operations.
Update timeline
- resolved Apr 30, 2026, 04:33 PM UTC
Yesterday from approximately 17:40 UTC until approximately 20:30 UTC there was an incident involving external order lookup in the Associate App. This would have affected in-store returns and order history retrieval for retailers using external OMS. We will be performing a formal RCA and share an Incident Report with affected customers. We apologize for the impact this may have caused your store operations.
Your product runs on more than NewStore
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services