NewStore incident

Order routing delays

Resolved after 1 hour 8 minutes, affecting Routing, on July 9, 2026.

monitoring Jul 09, 2026, 09:53 PM UTC

Right now all delays have been resolved. We are monitoring the situation.

Started
Jul 09, 2026, 09:17 PM UTC
Resolved
Jul 09, 2026, 10:26 PM UTC
Duration
1h 8m
Detected by Pingoru
Jul 09, 2026, 09:17 PM UTC

Affected components

Routing

Update timeline

  1. investigating Jul 09, 2026, 09:17 PM UTC

    We are currently investigating a delay in order routing and will update here once we have more information

  2. identified Jul 09, 2026, 09:25 PM UTC

    We have identified the cause of the delay and are working on its mitigation

  3. identified Jul 09, 2026, 09:46 PM UTC

    We have implemented a mitigation and are seeing a reduction in routing delays.

  4. monitoring Jul 09, 2026, 09:53 PM UTC

    Right now all delays have been resolved. We are monitoring the situation.

  5. resolved Jul 09, 2026, 10:26 PM UTC

    The issue has been resolved and all residual delays have dissipated.

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