Resolved after 36 minutes, affecting NewStore Platform and Omnichannel Manager, on November 12, 2025.
We have confirmed reports that login to NOM is working again. We apologize for the impact that this caused to your operations. Our team will investigate the root cause and provide an RCA report once that is completed.
Affected components
Update timeline
- investigating Nov 12, 2025, 05:50 PM UTC
We are currently investigating a possible issue with logging into NOM. We will share additional information here as soon as it is available.
- monitoring Nov 12, 2025, 06:05 PM UTC
We have just deployed a change which we suspect might caused an issue. Early indications is that login to NOM is now working again. We will provide another update here once we have confirmed no further occurrence.
- resolved Nov 12, 2025, 06:26 PM UTC
We have confirmed reports that login to NOM is working again. We apologize for the impact that this caused to your operations. Our team will investigate the root cause and provide an RCA report once that is completed.
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