NewStore incident

Insights reports are loading slow or time out

Resolved after 1 hour 40 minutes, affecting Insights, on November 29, 2025.

monitoring Nov 29, 2025, 02:41 AM UTC

We have seen significant performance improvements for Insights reports and are monitoreing the situation.

Started
Nov 29, 2025, 02:03 AM UTC
Resolved
Nov 29, 2025, 03:43 AM UTC
Duration
1h 40m
Detected by Pingoru
Nov 29, 2025, 02:03 AM UTC

Affected components

Insights

Update timeline

  1. investigating Nov 29, 2025, 02:03 AM UTC

    We have received reports that some Insights reports are loading very slowly or time out and show a blank page. We are currently investigating together with our BI service provider and will update here when we have more information.

  2. monitoring Nov 29, 2025, 02:41 AM UTC

    We have seen significant performance improvements for Insights reports and are monitoreing the situation.

  3. resolved Nov 29, 2025, 03:43 AM UTC

    This incident has been resolved.

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