Resolved after 1 hour 7 minutes, affecting NewStore Platform, on April 1, 2026.
The Post Incident Report for this outage is available in the NewStore Trust Center at [https://app.vanta.com/newstore.com/trust/vdn23a45ze06nf74xky1jd/resources?s=zpnhpsaovigqua6y193bqw&name=pir-205700-api-and-pos-outage-apr-1-2026-.pdf](https://app.vanta.com/newstore.com/trust/vdn23a45ze06nf74xky1jd/resources?s=zpnhpsaovigqua6y193bqw&name=pir-205700-api-and-pos-outage-apr-1-2026-.pdf) Please register as a user for the NewStore Trust Center to get access to the document. [https://docs.newstore.com/docs/information-security-at-newstore#requesting-access-to-newstore-information-security-resources](https://docs.newstore.com/docs/information-security-at-newstore#requesting-access-to-newstore-information-security-resources)
Affected components
Update timeline
- investigating Apr 01, 2026, 04:10 AM UTC
We are currently investigating an increase in errors and will provide an update shortly.
- monitoring Apr 01, 2026, 04:48 AM UTC
The fix has been successfully rolled out, and services are now recovering. We’re already seeing healthy incoming traffic returning to normal levels.
- resolved Apr 01, 2026, 05:18 AM UTC
The issue is resolved.
- postmortem Apr 20, 2026, 04:31 PM UTC
The Post Incident Report for this outage is available in the NewStore Trust Center at [https://app.vanta.com/newstore.com/trust/vdn23a45ze06nf74xky1jd/resources?s=zpnhpsaovigqua6y193bqw&name=pir-205700-api-and-pos-outage-apr-1-2026-.pdf](https://app.vanta.com/newstore.com/trust/vdn23a45ze06nf74xky1jd/resources?s=zpnhpsaovigqua6y193bqw&name=pir-205700-api-and-pos-outage-apr-1-2026-.pdf) Please register as a user for the NewStore Trust Center to get access to the document. [https://docs.newstore.com/docs/information-security-at-newstore#requesting-access-to-newstore-information-security-resources](https://docs.newstore.com/docs/information-security-at-newstore#requesting-access-to-newstore-information-security-resources)
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