Resolved on April 16, 2026.
We experienced a temporary service disruption caused by an infrastructure issue affecting order processing from 2026-04-16T13:06 UTC to 2026-04-16T13:43:00 UTC. During this window, some orders failed to capture, payment authorization events were delayed or errored, and retailers may have observed elevated response times ("spinner" behavior) in the apps. The issue has been resolved and platform performance has stabilized. Our team has replayed all events and any integration impact observed during this time should now be mitigated. We apologize for any impact that this caused during this time. Please contact NewStore Support with any questions or need further assistance.
Update timeline
- resolved Apr 16, 2026, 02:48 PM UTC
We experienced a temporary service disruption caused by an infrastructure issue affecting order processing from 2026-04-16T13:06 UTC to 2026-04-16T13:43:00 UTC. During this window, some orders failed to capture, payment authorization events were delayed or errored, and retailers may have observed elevated response times ("spinner" behavior) in the apps. The issue has been resolved and platform performance has stabilized. Our team has replayed all events and any integration impact observed during this time should now be mitigated. We apologize for any impact that this caused during this time. Please contact NewStore Support with any questions or need further assistance.
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