Resolved after 3 hours 31 minutes, affecting NewStore Support Portal, on January 22, 2025.
The issue has been resolved and the Support portal at https://help.newstore.com is fully functional again. The temporary email addressed has been decommissioned.
Affected components
Update timeline
- investigating Jan 22, 2025, 07:18 PM UTC
We are currently experiencing an issue with the NewStore Support Portal at help.newstore.com We are in contact with our service provider and will keep you posted about the status.
- investigating Jan 22, 2025, 07:51 PM UTC
While we are working with our service provider on the issue, we have created a temporary email address. Please use this email address to report new issues or send us updates to existing issues and a member of our team will get back to you.
- monitoring Jan 22, 2025, 08:43 PM UTC
The issue at our service provider appears to be resolved and our Support portal at https://help.newstore.com should be fully functional again. We will continue to monitor the situation.
- resolved Jan 22, 2025, 10:50 PM UTC
The issue has been resolved and the Support portal at https://help.newstore.com is fully functional again. The temporary email addressed has been decommissioned.
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