Resolved after 3 hours 8 minutes, affecting NewStore Support Portal, on January 23, 2025.
The Support Portal is fully functional again. We would like to apologize for the inconvenience.
Affected components
Update timeline
- identified Jan 23, 2025, 05:02 PM UTC
We are currently experiencing an issue with the NewStore Support Portal at help.newstore.com You might experience slowness or error messages. We are working with our service provider on a solution to the issue. In the meantime we have created a temporary email address Please use this email address to report new issues or send us updates to existing issues and a member of our team will get back to you.
- monitoring Jan 23, 2025, 06:01 PM UTC
We are seeing improvements and the support portal performance has recovered. For now we are continuing to monitor the situation. If you should still experience issues accessing the portal or creating Support tickets, please feel free to use the temporary email address mentioned in the previous update.
- resolved Jan 23, 2025, 08:11 PM UTC
The Support Portal is fully functional again. We would like to apologize for the inconvenience.
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