NewStore incident
Service degradation for SalesForce Commerce Cloud Order Injection
Resolved after 52 minutes, affecting Routing, on January 24, 2025.
After scaling services, we are now seeing SFCC order injections import at a normal and expected rate. If you still feel your business is affected, please contact NewStore Support.
Affected components
Update timeline
- monitoring Jan 24, 2025, 03:49 PM UTC
We noticed a longer than normal delay of order import jobs for retailers using SFCC (SalesForce Commerce Cloud). This could slightly impact order routing on time as the orders are showing up in NOM later than expected (60+ minutes in some cases). We have scaled our resources on our SalesForce Commerce Cloud (SFCC) Order injection service and will provide another update once we have confirmed the Order import jobs are processing and completing at a normal rate again.
- resolved Jan 24, 2025, 04:41 PM UTC
After scaling services, we are now seeing SFCC order injections import at a normal and expected rate. If you still feel your business is affected, please contact NewStore Support.
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