NewStore incident
Service degradation for Associate App order checkout and payment
Resolved after 2 hours 42 minutes, affecting Checkout and Payments, on July 31, 2025.
The incident has been fully resolved, and all affected NewStore services have been restored. We apologize for the disruption and any confusion this may have caused your associates and customers. Our team will continue to monitor the platform and conduct a thorough investigation into the root cause.
Affected components
Update timeline
- investigating Jul 31, 2025, 11:39 AM UTC
We are currently investigating a possible issue with our Newstore platform. This has the potential to impact slowness in order checkout and payment processing via the Associate App. We will share additional information here as soon as it is available.
- investigating Jul 31, 2025, 11:52 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 31, 2025, 12:00 PM UTC
We have implemented a fix and are actively monitoring the platform. The issue had been causing slowness in the Associate App, including during order checkout and payment processing, and order injection. All affected services are now operating normally. We will provide another update once we have confirmed the issue has been fully resolved and there is no recurrence.
- resolved Jul 31, 2025, 02:21 PM UTC
The incident has been fully resolved, and all affected NewStore services have been restored. We apologize for the disruption and any confusion this may have caused your associates and customers. Our team will continue to monitor the platform and conduct a thorough investigation into the root cause.
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