Netwrix incident

Usercube slow SQL queries execution time

Resolved after 5 days 23 hours, affecting Production and Pre-Production and 1 more, on March 18, 2025.

resolved Mar 24, 2025, 01:28 PM UTC

The SQL Performance issue previously encountered has been resolved and everything is functioning normally. Thank you for your patience and understanding.

Started
Mar 18, 2025, 01:41 PM UTC
Resolved
Mar 24, 2025, 01:28 PM UTC
Duration
5d 23h
Detected by Pingoru
Mar 18, 2025, 01:41 PM UTC

Affected components

ProductionPre-ProductionIdentity Manager - France

Update timeline

  1. investigating Mar 18, 2025, 01:41 PM UTC

    We have identified an issue around SQL queries execution time. We have temporarily increased the allocated resources to reduce the impact. The issue is currently being investigated.

  2. monitoring Mar 20, 2025, 02:31 PM UTC

    The issue has been identified. We have taken the necessary steps to mitigate it and we are currently monitoring the SQL performance.

  3. resolved Mar 24, 2025, 01:28 PM UTC

    The SQL Performance issue previously encountered has been resolved and everything is functioning normally. Thank you for your patience and understanding.

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