Is NetVault Network down?

We are currently investigating reports of degraded performance affecting NetVault vPBX clusters. Customers may experience intermittent issues with making or receiving phone calls, with services working normally at times and being affected at others. Our engineers are actively investigating the cause of this issue and we will provide an update as soon as more information becomes available. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

We are currently investigating reports of degraded performance affecting NetVault vPBX clusters. Customers may experience intermittent issues with making or receiving phone calls, with services working normally at times and being affected at others. Our engineers are actively investigating the cause of this issue and we will provide an update as soon as more information becomes available. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]

The degraded performance affecting NetVault vPBX clusters has stabilised. Our engineers continue to closely monitor the clusters to confirm the issue does not reoccur. Customers should now be experiencing normal service. We will provide a further update once we are confident the issue is fully resolved. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] August 14, 2026 12:37 AEST

This incident has been resolved. NetVault vPBX clusters have remained stable throughout our monitoring period and services are now operating normally. We apologise for any inconvenience this may have caused. If you continue to experience any issues, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] August 14, 2026 13:22 AEST

NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly. Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly.

Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online. ETR: Not currently available. We will provide an update as soon as one is confirmed. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]

Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online. ETR: Not currently available. We will provide an update as soon as one is confirmed. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] July 15, 2026 12:46 AEST

Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]

Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] July 15, 2026 13:04 AEST

Power has remained stable at our Brisbane DC3 data centres, and all affected internet, cloud, and telephone services have been confirmed fully operational. This incident is now resolved. We apologies for any inconvenience this may have caused and thank you for your patience while our engineers worked to restore services. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] July 15, 2026 13:40 AEST

NetVault Engineers have been alerted to a service disruption affecting Telstra mobile services. This service disruption appears to be a nationwide outage affecting all of Australia. As the Telstra mobile network underpins many different products offered by NetVault, many different services are affected. NetVault is moniting the situation closely and will be updating this incident when more details come to light. Your patience during this service outage is appreciated.

NetVault Engineers have been alerted to a service disruption affecting Telstra mobile services. This service disruption appears to be a nationwide outage affecting all of Australia. As the Telstra mobile network underpins many different products offered by NetVault, many different services are affected. NetVault is moniting the situation closely and will be updating this incident when more details come to light. Your patience during this service outage is appreciated. Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

Allected services from the Telstra network appear to be gradually restoring, but NetVault monitoring is still showing many services offline. Reports indicate that rebooting the mobile handset or device can temporarily restore services, but this issue is still not fully resolved. More details will be shared here as to when NetVault engineers recieve more information from Telstra and our internal sources.

Allected services from the Telstra network appear to be gradually restoring, but NetVault monitoring is still showing many services offline. Reports indicate that rebooting the mobile handset or device can temporarily restore services, but this issue is still not fully resolved. More details will be shared here as to when NetVault engineers recieve more information from Telstra and our internal sources. July 8, 2026 06:43 AEST

Telstra are advising that 90% of the mobile network is back online. NetVault engineers are continuing to monitor the situation

Telstra are advising that 90% of the mobile network is back online. NetVault engineers are continuing to monitor the situation July 8, 2026 09:14 AEST

Monitoring from NetVault shows all services are back online, and no further issues have been seen within the Telstra Network. NetVault Engineers will continue to monitor the situation before closing off this incident report.

Monitoring from NetVault shows all services are back online, and no further issues have been seen within the Telstra Network. NetVault Engineers will continue to monitor the situation before closing off this incident report. July 8, 2026 10:20 AEST

No further developments on this incident from Telstra. NetVault will close off this service disruption incident. Please contact the NetVault service desk if you have any further service difficulties. July 8, 2026 15:05 AEST