Neo4j Aura incident
Connectivity Issues for Aura Free instances via new Console UI
Resolved after 5 hours 4 minutes, affecting Aura Console (console.neo4j.io) and AuraDB Free (*.databases.neo4j.io), on June 10, 2025.
This issue is resolved after rolling out a fix in production. Users can now connect to the free tier instances from the new console without any issues.
Affected components
Update timeline
- investigating Jun 10, 2025, 04:41 AM UTC
Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience. Our team is actively investigating the issue and working toward a resolution
- investigating Jun 10, 2025, 06:13 AM UTC
Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience. Our team is actively investigating the issue and working toward a resolution
- identified Jun 10, 2025, 08:12 AM UTC
We’ve identified the potential cause of the issue and are currently working on mitigating it. We’ll keep you updated as soon as we have more information to share.
- resolved Jun 10, 2025, 09:46 AM UTC
This issue is resolved after rolling out a fix in production. Users can now connect to the free tier instances from the new console without any issues.
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