Nearpod incident

SchoolCity Database Performance

Resolved after 1 hour 23 minutes, affecting SchoolCity, on August 28, 2026.

resolved Aug 28, 2026, 06:42 PM UTC

The performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact support.

Started
Aug 28, 2026, 05:19 PM UTC
Resolved
Aug 28, 2026, 06:42 PM UTC
Duration
1h 23m
Detected by Pingoru
Aug 28, 2026, 05:19 PM UTC

Affected components

SchoolCity

Update timeline

  1. investigating Aug 28, 2026, 05:19 PM UTC

    We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved. Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. resolved Aug 28, 2026, 06:42 PM UTC

    The performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact support.

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