NCR incident

Degradation of Service - NAMER

Resolved after 14 hours 29 minutes, affecting BSP - Other, on August 17, 2025.

resolved Aug 18, 2025, 10:29 AM UTC

NCRV has implemented the mitigation change during the regular maintenance window. All systems re healthy and actively being monitored. Please contact NCRV Support should you have any problems

Started
Aug 17, 2025, 07:59 PM UTC
Resolved
Aug 18, 2025, 10:29 AM UTC
Duration
14h 29m
Detected by Pingoru
Aug 17, 2025, 07:59 PM UTC

Affected components

BSP - Other

Update timeline

  1. monitoring Aug 17, 2025, 07:59 PM UTC

    At approximately 10:00am EDT, NCR Voyix encountered a degradation in service for all North America customers. We apologize for this inconvenience and have resolved the issue at 12:00pm EDT. We are still working to do a full RCA of the cause. Monitoring has been added to alert us if a potential issue was to arise again and a mitigating change will be put into place during our standard maintenance window this evening.

  2. resolved Aug 18, 2025, 10:29 AM UTC

    NCRV has implemented the mitigation change during the regular maintenance window. All systems re healthy and actively being monitored. Please contact NCRV Support should you have any problems

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