Resolved on February 24, 2025, affecting NCR Back Office (NBO)-US.
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NBO service. Resolved: There was a configuration change made overnight during the maintenance window that caused slowness and timeouts when accessing NBO service. We have rolled back these changes. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Affected components
Update timeline
- resolved Feb 24, 2025, 03:02 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NBO service. Resolved: There was a configuration change made overnight during the maintenance window that caused slowness and timeouts when accessing NBO service. We have rolled back these changes. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
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