Resolved after 4 hours 1 minute, affecting NavVis IVION and Cloud Infrastructure, on June 13, 2025.
We are pleased to inform you that the US instance service interruption has been successfully resolved as of 5:45 PM PST on Friday, June 13th 2025. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Please reach out to Support at [email protected] if you experience any operational issues. Best, NavVis Support
Affected components
Update timeline
- investigating Jun 13, 2025, 08:42 PM UTC
We are currently investigating an issue affecting IVION instances availability beginning at Friday, June 13th, 2025 at 1:15PM PST. Our engineers are actively investigating the issue and we will provide an update for you shortly. We apologize to all who are affected by the disruption and thank you for your patience.
- investigating Jun 13, 2025, 09:47 PM UTC
We are still actively investigating the issue, however, we can confirm this is an isolated incident to the US region only. Instances in JP and EU regions remain unaffected as well as the Enterprise level instances. US IVON Core and Professional instances remain unavailable at this time. We will provide an update at 4:00 PM PST, Friday June 13th, 2025.
- monitoring Jun 13, 2025, 11:18 PM UTC
IVION instance services have been restored as of 4:16 PM PST on Friday, June 13th 2025 and we are continuing to investigate the root cause and monitor the situation closely. Please reach out to support if the instance operation doesn't resume as expected. Thank you for your continued patience.
- resolved Jun 14, 2025, 12:44 AM UTC
We are pleased to inform you that the US instance service interruption has been successfully resolved as of 5:45 PM PST on Friday, June 13th 2025. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Please reach out to Support at [email protected] if you experience any operational issues. Best, NavVis Support
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