Resolved after 6 hours 15 minutes, affecting NavVis IVION, on August 27, 2025.
Dear IVION Users, We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views. Thank you for your cooperation during our investigation and monitoring phases. If you're experiencing further issues: Please Restart your Instance. Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance) If after restarting, you're still experiencing issues, please reach out to Support at [email protected] Best, NavVis Team
Affected components
Update timeline
- investigating Aug 27, 2025, 11:27 AM UTC
Dear IVION Users, We’re currently experiencing an issue where the Panorama and Point Cloud views may not display in some IVION instances. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time. Thank you for your understanding.
- monitoring Aug 27, 2025, 02:05 PM UTC
Dear IVION Users, The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the stability of the Panorama and Point Cloud views. Thank you for your continued patience.
- monitoring Aug 27, 2025, 05:41 PM UTC
Dear IVION Users, We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views. Thank you for your cooperation during our investigation and monitoring phases. If you're experiencing further issues: Please Restart your Instance. Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance) If after restarting, you're still experiencing issues, please reach out to Support at [email protected] Best, NavVis Team
- resolved Aug 27, 2025, 05:42 PM UTC
Dear IVION Users, We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views. Thank you for your cooperation during our investigation and monitoring phases. If you're experiencing further issues: Please Restart your Instance. Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance) If after restarting, you're still experiencing issues, please reach out to Support at [email protected] Best, NavVis Team
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