Resolved after 32 minutes, affecting API and Web App, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Oct 20, 2025, 09:11 PM UTC
On 20th Oct, a global AWS outage impacted one of our feature flag service providers, resulting in intermittent failures for some of our models. The issue originated from the provider's infrastructure dependency on affected AWS regions, which caused disruptions in feature flag evaluations within our system. Our engineering team promptly identified the root cause and implemented mitigation measures to restore functionality. We are continuously monitoring the situation and working with our partners to ensure full stability. We apologize for the inconvenience caused and appreciate your patience and understanding.
- monitoring Oct 20, 2025, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 09:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 09:43 PM UTC
This incident has been resolved.
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