Nanonets incident
Delay in file processing for Instant learning models in US region
Resolved after 1 hour 55 minutes, affecting API, on December 11, 2025.
One of our core processing services experienced an unexpected surge in load, which slowed down parts of our system and led to a backlog in processing. Our engineering team identified the underlying bottleneck and implemented fixes to stabilize performance. We are also rolling out improvements to make our platform more resilient to sudden spikes in usage. We sincerely apologize for the inconvenience caused.
Affected components
Update timeline
- investigating Dec 11, 2025, 07:56 AM UTC
We are currently investigating this issue.
- monitoring Dec 11, 2025, 09:30 AM UTC
Our sync API is now operating normally. For async uploads, most results are already available and any remaining pending results will be processed within the next few minutes as we clear the backlog. Our team is addressing the issue on priority. We sincerely apologize for the inconvenience caused.
- resolved Dec 11, 2025, 09:52 AM UTC
This incident has been resolved.
- postmortem Dec 12, 2025, 07:45 AM UTC
One of our core processing services experienced an unexpected surge in load, which slowed down parts of our system and led to a backlog in processing. Our engineering team identified the underlying bottleneck and implemented fixes to stabilize performance. We are also rolling out improvements to make our platform more resilient to sudden spikes in usage. We sincerely apologize for the inconvenience caused.
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