Nanonets incident
RCA for Processing Delays for Instant Learning Models on app.nanonets.com – 04 Mar
Resolved after 2 hours 10 minutes, on March 4, 2026.
On 04th March between 11:00 AM and 1:10 PM UTC, we experienced a service degradation that affected Instant Learning models hosted on app.nanonets.com During this time window, the secondary database serving part of the processing workload experienced unusually high load. This temporarily reduced our overall processing capacity to approximately 50%. As a result Asynchronous uploads may have experienced increased response times and delayed file processing. Synchronous uploads may have encountered intermittent failures. Only Instant Learning models on app.nanonets.com were affected. Other model types and other regions remained fully operational. Our engineering team identified the source of the elevated database load and implemented corrective actions to stabilize the system. Processing capacity was restored and services returned to normal by 1:10 PM UTC. We are implementing additional optimizations to improve database performance and resilience. These improvements will be deployed over this week and will not require any downtime. We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue. Please feel free to reach out if you have any questions.
Update timeline
- resolved Mar 05, 2026, 09:37 AM UTC
On 04th March between 11:00 AM and 1:10 PM UTC, we experienced a service degradation that affected Instant Learning models hosted on app.nanonets.com During this time window, the secondary database serving part of the processing workload experienced unusually high load. This temporarily reduced our overall processing capacity to approximately 50%. As a result Asynchronous uploads may have experienced increased response times and delayed file processing. Synchronous uploads may have encountered intermittent failures. Only Instant Learning models on app.nanonets.com were affected. Other model types and other regions remained fully operational. Our engineering team identified the source of the elevated database load and implemented corrective actions to stabilize the system. Processing capacity was restored and services returned to normal by 1:10 PM UTC. We are implementing additional optimizations to improve database performance and resilience. These improvements will be deployed over this week and will not require any downtime. We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue. Please feel free to reach out if you have any questions.
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