Resolved after 15 minutes, affecting API and Web App, on September 22, 2025.
**Temporary Service Disruption on Sept 22nd \(US Region\)** We experienced a temporary outage affecting our US region application \([_app.nanonets.com_](http://app.nanonets.com)\) between **11:58 and 12:09 UTC on Sept 22nd**. Other regions remained unaffected. The disruption was caused by an unexpected resource issue on one of our database nodes, which impacted application stability. Our team quickly identified the issue, applied a fix, and restored normal operations. We sincerely apologize for the inconvenience and we are implementing additional safeguards to prevent such issues in the future. Thank you for your understanding.
Affected components
Update timeline
- investigating Sep 22, 2025, 12:01 PM UTC
We are currently investigating this issue.
- identified Sep 22, 2025, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2025, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 12:17 PM UTC
This incident has been resolved.
- postmortem Sep 22, 2025, 02:09 PM UTC
**Temporary Service Disruption on Sept 22nd \(US Region\)** We experienced a temporary outage affecting our US region application \([_app.nanonets.com_](http://app.nanonets.com)\) between **11:58 and 12:09 UTC on Sept 22nd**. Other regions remained unaffected. The disruption was caused by an unexpected resource issue on one of our database nodes, which impacted application stability. Our team quickly identified the issue, applied a fix, and restored normal operations. We sincerely apologize for the inconvenience and we are implementing additional safeguards to prevent such issues in the future. Thank you for your understanding.
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