names.co.uk Outage History

Started Oct 28, 2026, 09:21 AM UTC· resolved Oct 28, 2026, 06:33 PM UTC

1. investigating Oct 28, 2026, 09:21 AM UTC

   One of our UK to Ireland links is currently down. The Redundant paths are functioning as expect so no impact is expected but the network should be considered at risk at this time. We have a case open with the carrier and are awaiting updates.

2. identified Oct 28, 2026, 10:38 AM UTC

   Our carrier has confirmed the problem and is working to resolve it.

3. resolved Oct 28, 2026, 06:33 PM UTC

   Our carrier has now solved the issue and normal network redundancy is restored. We will proceed to close this incident.

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Started Oct 22, 2026, 03:23 PM UTC· resolved Oct 28, 2026, 10:11 AM UTC

1. monitoring Oct 22, 2026, 03:43 PM UTC

   On 20 October 2026, the Global PHP Security Team announced two critical security vulnerabilities. The official security updates were released the following day. Since millions of websites worldwide rely on PHP, the announcement understandably caused concern, and we received a large number of questions from our customers. Rightly so: the security of your website is extremely important. The good news? We took immediate action. Teams have been working non-stop to address the issue, taking mitigating measures where possible while waiting for the official software patches, and rolling out those patches as soon as they became available. All systems that could have been impacted on our hosting & company platforms have now been patched. Not every website runs on the latest PHP version. Some still use older versions, for example because certain plugins or applications are incompatible with a newer PHP release. Our teams went the extra mile and also adapted the security fixes for some older PHP versions. This process is called backporting: adapting a security patch so it also works with an older software version. It’s not simply a matter of copying a file. Our engineers have to manually implement, compile and test the necessary changes. The PHP project currently officially supports versions 8.2 through 8.5. Older versions no longer receive regular security updates. It goes without saying though, if you are on an older version of PHP, please update this.

2. resolved Oct 28, 2026, 10:11 AM UTC

   This incident has been resolved.

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Started Sep 28, 2026, 08:45 AM UTC· resolved Sep 28, 2026, 07:32 PM UTC

1. investigating Sep 28, 2026, 08:45 AM UTC

   One of our UK to Ireland links is currently down. The Redundant paths are functioning as expect so no impact is expected but the network should be considered at risk at this time. We have a case open with the carrier and are awaiting updates.

2. resolved Sep 28, 2026, 07:32 PM UTC

   One of our UK to Ireland links is currently down. The Redundant paths are functioning as expect so no impact is expected but the network should be considered at risk at this time. We have a case open with the carrier and are awaiting updates. The Carrier has confirmed the issue is resolved, we have monitored and are happy to now end the at risk period.

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Started Aug 17, 2026, 10:38 AM UTC· resolved Aug 17, 2026, 03:47 PM UTC

1. investigating Aug 17, 2026, 10:38 AM UTC

   We are currently investigating a problem receiving calls to our 0345 phone number. Whilst we work to resolve this, customers who need to speak to us should be able to get through on 01905 342342. The teams are standing by ready to take your calls.

2. resolved Aug 17, 2026, 03:47 PM UTC

   This incident has been resolved.

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Started Jul 10, 2026, 09:21 AM UTC· resolved Jul 13, 2026, 08:08 AM UTC

1. investigating Jul 10, 2026, 09:21 AM UTC

   We are currently dealing with a issue on one of our fibre connections. Any services using it have failed over to redundant resources but the network should be considered "At Risk" while this fault is ongoing.

2. investigating Jul 10, 2026, 03:55 PM UTC

   We are currently dealing with a issue on one of our fibre connections. Any services using it have failed over to redundant resources but the network should be considered "At Risk" while this fault is ongoing. The carrier has now identified the issue and is working to carry out the necessary repairs.

3. monitoring Jul 10, 2026, 11:04 PM UTC

   The carrier has repaired the service and the normal levels of resilience of the network have resumed. We consider the event cleared, but will continue a period of monitoring.

4. resolved Jul 13, 2026, 08:08 AM UTC

   The carrier has repaired the service and the normal levels of resilience of the network have resumed. We consider the event cleared and are no longer in an at risk state.

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Started May 12, 2026, 11:20 AM UTC· resolved May 12, 2026, 12:34 PM UTC

1. investigating May 12, 2026, 11:20 AM UTC

   Apologies if you're trying to contact us. We're currently experiencing a problem with our phone lines. Engineers are on the case but, in the meantime, please submit any urgent enquiries through your Online Control Panel, and we'll get back to you as quickly as we can.

2. investigating May 12, 2026, 12:34 PM UTC

   Phone lines are now operational. Thank you for your patience.

3. resolved May 12, 2026, 12:34 PM UTC

   This incident has been resolved.

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Started Feb 03, 2026, 09:27 AM UTC· resolved Feb 03, 2026, 04:59 PM UTC

1. investigating Feb 03, 2026, 09:27 AM UTC

   We are investigating an issue on one link between our Reading Datacentre and London, this link is currently down and therefore the network should be considered at-risk. We are engaging with our upstream supplier to determine a root cause and implement a fix.

2. investigating Feb 03, 2026, 03:53 PM UTC

   Our supplier has identified the root cause and is undertaking remedial work to address the underlying issue. The network remains at risk at this time.

3. investigating Feb 03, 2026, 04:52 PM UTC

   Our supplier has completed the remedial work and confirmed the fix is in place. The network is no longer at risk. We will continue to monitor the link overnight as a precaution.

4. resolved Feb 03, 2026, 04:59 PM UTC

   This incident has been resolved.

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Started Jun 17, 2025, 08:04 AM UTC· resolved Jun 19, 2025, 10:11 AM UTC

1. investigating Jun 17, 2025, 08:04 AM UTC

   Our network teams have identified multiple independent fibre cuts across multiple suppliers that are impacting usual resilience to our IP transit network that feeds our UK hosting services. The network is still available and at full capacity, however we consider this an at-risk situation until these links are recovered by the suppliers and are closely tracking their progress.

2. monitoring Jun 17, 2025, 06:52 PM UTC

   All fibres and links are now available as normal and full network resilience has been restored. We will keep under monitoring overnight but are not anticipating any further unplanned works.

3. resolved Jun 19, 2025, 10:11 AM UTC

   All fibres and links are now available as normal and full network resilience has been restored. We will keep under monitoring overnight but are not anticipating any further unplanned works.

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Started Dec 11, 2024, 01:36 PM UTC· resolved Dec 11, 2024, 03:18 PM UTC

1. investigating Dec 11, 2024, 01:36 PM UTC

   Apologies if you're trying to contact us. We're currently experiencing a problem with our phone lines. Engineers are on the case but, in the meantime, please submit any urgent enquiries through your Online Control Panel, and we'll get back to you as quickly as we can.

2. resolved Dec 11, 2024, 03:18 PM UTC

   The problem with our telephone lines has now been resolved and we're looking forward to speaking to you once more. Thank you for your patience whilst we worked to resolve this.

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