MyOnlineStore incident

Degraded performance (mail + webmail)

Resolved after 3 hours 38 minutes, affecting Back office and Storefront and 1 more, on August 13, 2025.

resolved Aug 13, 2025, 12:31 PM UTC

De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

Started
Aug 13, 2025, 08:53 AM UTC
Resolved
Aug 13, 2025, 12:31 PM UTC
Duration
3h 38m
Detected by Pingoru
Aug 13, 2025, 08:53 AM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Aug 13, 2025, 08:53 AM UTC

    We signaleren op dit moment verminderde performance aan de emaildiensten. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are noticing degraded performance on our email services. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.

  2. monitoring Aug 13, 2025, 10:28 AM UTC

    We hebben de oorzaak gevonden en het probleem verholpen, we blijven de situatie monitoren. We have identified the cause and resolved the issue, and will continue to monitor the situation.

  3. resolved Aug 13, 2025, 12:31 PM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

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