Resolved after 14 hours 38 minutes, affecting My Well Gateway, on July 27, 2026.
This incident has been resolved. All transactions and payouts are now available in the Admin Portal.
Affected components
My Well Gateway
Update timeline
- identified Jul 27, 2026, 06:37 PM UTC
We're currently experiencing an issue where transactions are not syncing properly in our system. Scheduled gifts and payouts are continuing to process as normal and are not affected, but are currently not visible in the portal or any integrated systems. Our team is actively working on a resolution and will provide updates as soon as we have them.
- resolved Jul 28, 2026, 02:54 AM UTC
This incident has been resolved. All transactions and payouts are now available in the Admin Portal.
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