Resolved after 16 hours 18 minutes, affecting Payments Processor, on November 19, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 20, 2024, 07:25 AM UTC
We are currently investigating an issue with checkout steps unable to load.
- investigating Nov 20, 2024, 07:27 AM UTC
We are continuing to investigate this issue.
- investigating Nov 20, 2024, 07:44 AM UTC
We continue to investigate the issue with checkout steps unable to load.
- investigating Nov 20, 2024, 08:06 AM UTC
We are continuing to investigate this issue.
- investigating Nov 20, 2024, 08:46 AM UTC
We are investigating with a downstream provider on the checkout steps unable to load.
- investigating Nov 20, 2024, 09:05 AM UTC
We are investigating with a downstream provider on the checkout steps unable to load.
- identified Nov 20, 2024, 09:22 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 20, 2024, 09:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 20, 2024, 10:04 AM UTC
This incident has been resolved.
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