Resolved after 5 hours 22 minutes, affecting MX Merchant and Checkout API and 1 more, on March 10, 2025.
The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.
Affected components
Update timeline
- investigating Mar 10, 2025, 04:39 PM UTC
We are investigating reports of degraded performance. We are actively researching and will provide more information shortly.
- investigating Mar 10, 2025, 06:10 PM UTC
We are continuing to investigate this issue.
- identified Mar 10, 2025, 08:45 PM UTC
The issue has been identified and a fix is being solutioned.
- resolved Mar 10, 2025, 10:01 PM UTC
The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.
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