MX Connect incident

MXConnect Login Failure

Resolved after 2 hours 32 minutes, affecting MX Connect, on May 31, 2025.

monitoring May 31, 2025, 01:25 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 31, 2025, 12:03 PM UTC
Resolved
May 31, 2025, 02:35 PM UTC
Duration
2h 32m
Detected by Pingoru
May 31, 2025, 12:03 PM UTC

Affected components

MX Connect

Update timeline

  1. investigating May 31, 2025, 12:03 PM UTC

    We are currently investigating an issue where users are unable to log in to MXConnect. Attempts to access the login page are resulting in a 504 Gateway Timeout error. Our technical team is actively working to identify the root cause and restore normal service as soon as possible.

  2. monitoring May 31, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 31, 2025, 02:35 PM UTC

    This incident has been resolved.

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