Mural incident
Some users are receiving an "Offline" message when working in Mural
Resolved after 2 hours 1 minute, affecting Authentication, on November 25, 2025.
Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.
Affected components
Update timeline
- investigating Nov 25, 2025, 10:04 AM UTC
Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/
- monitoring Nov 25, 2025, 11:14 AM UTC
Users are now able to successfully access and create content in Mural. We continue to monitor the situation.
- resolved Nov 25, 2025, 12:05 PM UTC
Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.
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