Resolved after 6 hours 1 minute, affecting Customer Portal, on October 16, 2025.
We have not seen any more issues and are hereby closing this statuspage. If you have any questions please contact [email protected]
Affected components
Update timeline
- investigating Oct 16, 2025, 05:58 AM UTC
We have noticed an increased amount of errors on the water portal sometimes preventing it from loading it entirely. We are investigating the issue.
- identified Oct 16, 2025, 06:09 AM UTC
We have deployed a new database as an emergency measure. This allow the portal to work right now. We are still investigating the issue. The validation of water levels might be delayed and/or not work at all for the time being.
- monitoring Oct 16, 2025, 08:37 AM UTC
All waiting validation jobs have been processed. We are still investigating the root cause but for now it is running stable.
- resolved Oct 16, 2025, 12:00 PM UTC
We have not seen any more issues and are hereby closing this statuspage. If you have any questions please contact [email protected]
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