Munisense incident
Increased error rate when water devices are connecting
Resolved after 4 hours 49 minutes, affecting Sensor Data Stream, on March 11, 2025.
We have not observed any more issues. The root cause is still being investigated. All devices that missed their connect window should report back within 6 to 24 hours (depending on configuration). We estimate that about 300 devices were affected. If you have any questions please contact [email protected]
Affected components
Update timeline
- investigating Mar 11, 2025, 07:53 AM UTC
We are measuring an increased error rate when our water devices are connecting to our backoffice. We are currently investigating the issue.
- monitoring Mar 11, 2025, 08:13 AM UTC
We have implemented a fix and are monitoring the situation.
- investigating Mar 11, 2025, 08:43 AM UTC
The situation improved a lot, but we are still seeing (some) problems. We will investigate the problem again.
- monitoring Mar 11, 2025, 09:31 AM UTC
A new fix seems to be working, we are monitoring the situation
- resolved Mar 11, 2025, 12:42 PM UTC
We have not observed any more issues. The root cause is still being investigated. All devices that missed their connect window should report back within 6 to 24 hours (depending on configuration). We estimate that about 300 devices were affected. If you have any questions please contact [email protected]
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