Resolved after 18 hours 8 minutes, affecting Sensor Data Stream and Customer Portal and 1 more, on October 5, 2025.
This night the systems have been running stable. We expect no data-loss. We will now close this incident.
Affected components
Update timeline
- identified Oct 05, 2025, 01:10 PM UTC
We have seen one of our database servers is malfunctioning. We are currently investigating the issue and taking action to restore data ingress.
- monitoring Oct 05, 2025, 01:45 PM UTC
We switched one of our database serves to the backup location, and it has taken over the job of the faulty server. Sensor data is being ingested again and should be up to data in about 15m.
- resolved Oct 06, 2025, 07:18 AM UTC
This night the systems have been running stable. We expect no data-loss. We will now close this incident.
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