Resolved after 3 hours 38 minutes, affecting Relay and Mozilla VPN, on November 19, 2024.
This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.
Affected components
Update timeline
- identified Nov 19, 2024, 07:44 PM UTC
We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.
- identified Nov 19, 2024, 07:44 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 19, 2024, 11:22 PM UTC
Nov 19, 23:22 UTC Resolved - This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance. Nov 19, 19:44 UTC Update - We are continuing to work on a fix for this issue. Nov 19, 19:44 UTC Identified - We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.
- resolved Nov 19, 2024, 11:22 PM UTC
This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.
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