Morningstar Product incident
Morningstar Service Notification: Morningstar Data Feed Issues with Delivery Delay and FTP Access
Resolved after 3 hours 3 minutes, affecting Morningstar Managed Investment Data Feeds, on December 9, 2024.
Morningstar Data Feeds experienced the following issues, which have the below applicable updates and resolutions: FTP Access - Specific clients reported being unable to access Morningstar's FTP (ftp.morningstar.com) and receiving error messages when attempting to connect. We have resolved the issue. Clients can now access data through FTP again. Delivery Delay - Certain DataWarehouse feeds had their files delivered later than their expected delivery window. Our operations team is reviewing their processing to ensure all impacted files are successfully delivered. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Affected components
Update timeline
- identified Dec 09, 2024, 06:50 PM UTC
Morningstar Data Feeds are experiencing the following issues: FTP Access - Certain clients have reported being unable to access Morningstar's FTP (ftp.morningstar.com) and are receiving error messages when attempting to connect. Delivery Delay - Certain DataWarehouse feeds are having their files delivered later than their expected delivery window. Our team is working to fix these problems as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issues. Contact Morningstar Support if you have any additional questions or needs.
- resolved Dec 09, 2024, 09:53 PM UTC
Morningstar Data Feeds experienced the following issues, which have the below applicable updates and resolutions: FTP Access - Specific clients reported being unable to access Morningstar's FTP (ftp.morningstar.com) and receiving error messages when attempting to connect. We have resolved the issue. Clients can now access data through FTP again. Delivery Delay - Certain DataWarehouse feeds had their files delivered later than their expected delivery window. Our operations team is reviewing their processing to ensure all impacted files are successfully delivered. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
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