Morningstar Product incident
Morningstar Service Notification: Morningstar Report Generation Slowness
Resolved after 6 hours 38 minutes, affecting Morningstar Advisor Workstation, on January 29, 2025.
We have fixed the issue that caused the Morningstar Advisor Workstation outage of the Hypothetical and Scenario Builder tools and report generation slowness, and the services are now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact your Customer Success Manager with additional questions or needs.
Affected components
Update timeline
- identified Jan 29, 2025, 02:11 PM UTC
Morningstar Advisor Workstation is experiencing slowness with report generation. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available.
- resolved Jan 29, 2025, 08:49 PM UTC
We have fixed the issue that caused the Morningstar Advisor Workstation outage of the Hypothetical and Scenario Builder tools and report generation slowness, and the services are now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact your Customer Success Manager with additional questions or needs.
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