Morningstar Product incident
Morningstar Service Notification: Morningstar Direct Slowness and Excel Add-In Issue
Resolved after 3 hours 33 minutes, affecting Morningstar Direct, on February 13, 2025.
We have fixed the issues that caused Morningstar Direct's slowness and clients' inability to extract data from Excel Add-In, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support with any additional questions or needs.
Affected components
Update timeline
- identified Feb 13, 2025, 04:53 PM UTC
Morningstar Direct is experiencing slowness as well as a functionality issue with Excel Add-In where clients are unable to extract data. Our team is working to fix the problem as quickly as possible. Contact Morningstar Support with any additional questions or needs.
- resolved Feb 13, 2025, 08:26 PM UTC
We have fixed the issues that caused Morningstar Direct's slowness and clients' inability to extract data from Excel Add-In, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support with any additional questions or needs.
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