Moody's incident

Maxsight EU - Slowness in Risk Calculation

Resolved after 2 hours 58 minutes, affecting 🇪🇺 EU - eu.maxsight.com, on July 28, 2026.

monitoring Jul 28, 2026, 09:29 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 28, 2026, 08:03 AM UTC
Resolved
Jul 28, 2026, 11:02 AM UTC
Duration
2h 58m
Detected by Pingoru
Jul 28, 2026, 08:03 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

  1. investigating Jul 28, 2026, 08:03 AM UTC

    Clients may experience profiles in risk calculation remaining in the Automating state for longer than expected. Our Engineering team is currently investigating the issue and working to restore normal processing as quickly as possible.

  2. identified Jul 28, 2026, 09:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2026, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 11:02 AM UTC

    This incident has been resolved.

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