Moody's incident

Maxsight EU - Custom fields failing to populate

Resolved after 15 hours 29 minutes, affecting 🇪🇺 EU - eu.maxsight.com, on July 13, 2026.

monitoring Jul 13, 2026, 04:46 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 13, 2026, 03:48 PM UTC
Resolved
Jul 14, 2026, 07:18 AM UTC
Duration
15h 29m
Detected by Pingoru
Jul 13, 2026, 03:48 PM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

  1. identified Jul 13, 2026, 03:48 PM UTC

    We are currently experiencing an issue where custom fields are not populating with the required values. As a result, some assessments that depend on specific custom fields may not progress to the next steps. Our engineering team has identified the root cause and is actively working on a resolution.

  2. monitoring Jul 13, 2026, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 07:18 AM UTC

    This incident has been resolved.

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