Resolved after 1 hour, affecting WhatTheFont, on October 5, 2026.
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2026/10/05/CCOE-4526\_Public\_RCA.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2026/10/05/CCOE-4526_Public_RCA.pdf)
Affected components
Update timeline
- investigating Oct 05, 2026, 10:50 AM UTC
We’re aware of an issue currently affecting WhatTheFont and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
- identified Oct 05, 2026, 11:11 AM UTC
We have identified the issue affecting WhatTheFont functionality on Enterprise. Our team is working diligently to implement a solution. We will provide updates as soon as more information is available. Thank you for your patience.
- monitoring Oct 05, 2026, 11:45 AM UTC
We have applied the fix affecting WhatTheFont functionality on Enterprise. Closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
- resolved Oct 05, 2026, 11:50 AM UTC
The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
- postmortem Oct 28, 2026, 08:43 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2026/10/05/CCOE-4526\_Public\_RCA.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2026/10/05/CCOE-4526_Public_RCA.pdf)
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