Mono Solutions incident

Issues with Ecwid Ecommerce

Resolved after 2 hours 11 minutes, affecting Third Party Products, on May 8, 2025.

resolved May 08, 2025, 02:40 PM UTC

The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact.

Started
May 08, 2025, 12:28 PM UTC
Resolved
May 08, 2025, 02:40 PM UTC
Duration
2h 11m
Detected by Pingoru
May 08, 2025, 12:28 PM UTC

Affected components

Third Party Products

Update timeline

  1. investigating May 08, 2025, 12:28 PM UTC

    Our 3rd party ecommerce provider Ecwid is having an incident and you might experience some issues with Ecommerce. We will keep you updated.

  2. resolved May 08, 2025, 02:40 PM UTC

    The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact.

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