Resolved after 59 minutes, affecting MongoDB Cloud and MongoDB Atlas for Government, on November 19, 2025.
This incident has been resolved. During this time, users may have also had issues activating self-service support plans. We encourage any affected users to sign up again.
Affected components
Update timeline
- identified Nov 19, 2025, 05:55 PM UTC
We have identified an issue redeeming Activation Codes in both MongoDB Atlas and MongoDB Atlas for Government. Affected users will have an error when trying to apply their Activation Codes which may show as the "save" button disappearing and the subscription not being applied. There is no workaround at this time. Please try again after this issue clears.
- monitoring Nov 19, 2025, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 06:54 PM UTC
This incident has been resolved. During this time, users may have also had issues activating self-service support plans. We encourage any affected users to sign up again.
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