Monese incident
Incorrect Fee Displayed and Charged for EUR SEPA Transfers
Resolved after 1 day 3 hours, affecting Outgoing transfers, on November 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 12, 2025, 10:13 AM UTC
We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration. If you were affected, any overcharges will be refunded automatically once the issue is resolved. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Nov 12, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 03:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 02:09 PM UTC
This incident has been resolved.
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