Monese incident

Monese app performance degraded

Resolved after 1 day 3 hours, affecting Monese app and Account opening and 1 more, on February 12, 2026.

resolved Feb 13, 2026, 12:10 PM UTC

The incident has been resolved, and our team is currently working to mitigate and reimburse failed payments.

Affected components

Monese appAccount openingCard paymentsOutgoing transfersIncoming transfersCard top-upsCash top-upsAccount help and support

identified Feb 12, 2026, 08:16 AM UTC

The Monese app is temporarily unavailable. Card payments and cash operations will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
identified Feb 12, 2026, 09:55 AM UTC

We are continuing to work on a fix for this issue.
identified Feb 12, 2026, 09:57 AM UTC

We are continuing to work on a fix for this issue.
monitoring Feb 12, 2026, 11:46 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Feb 12, 2026, 11:49 AM UTC

We are continuing to monitor for any further issues.
identified Feb 12, 2026, 12:41 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 12, 2026, 01:41 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Feb 12, 2026, 01:44 PM UTC

We are continuing to monitor for any further issues.
resolved Feb 13, 2026, 12:10 PM UTC

The incident has been resolved, and our team is currently working to mitigate and reimburse failed payments.

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.