Monese incident

Partner Service Outage

Resolved after 18 days 21 hours, affecting Monese app and Account opening and 1 more, on April 26, 2026.

monitoring May 05, 2026, 10:29 AM UTC

We are continuing to monitor for any further issues.

Started: Apr 26, 2026, 02:35 PM UTC
Resolved: May 15, 2026, 12:05 PM UTC
Duration: 18d 21h
Detected by Pingoru: Apr 26, 2026, 02:35 PM UTC

Affected components

Monese appAccount openingCard paymentsATM withdrawalsOutgoing transfersIncoming transfersCard top-upsCash top-upsMonese to Monese transfersSaving Pots deposits and withdrawals

Update timeline

investigating Apr 26, 2026, 02:35 PM UTC

Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
investigating Apr 26, 2026, 04:28 PM UTC

We are continuing to investigate this issue.
investigating Apr 26, 2026, 10:39 PM UTC

We are continuing to investigate this issue.
identified Apr 26, 2026, 10:42 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 27, 2026, 07:21 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 27, 2026, 09:43 AM UTC

We are continuing to monitor for any further issues.
monitoring Apr 27, 2026, 09:48 AM UTC

We are continuing to monitor for any further issues.
monitoring Apr 28, 2026, 07:32 AM UTC

We are continuing to monitor for any further issues.
monitoring May 05, 2026, 10:29 AM UTC

We are continuing to monitor for any further issues.
resolved May 15, 2026, 12:05 PM UTC

This incident has been resolved.

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