Monese incident

Issue with card top-ups

Resolved after 2 hours 54 minutes, affecting Card top-ups, on October 6, 2025.

investigating Oct 06, 2025, 10:34 AM UTC

We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.

Started
Oct 06, 2025, 10:34 AM UTC
Resolved
Oct 06, 2025, 01:28 PM UTC
Duration
2h 54m
Detected by Pingoru
Oct 06, 2025, 10:34 AM UTC

Affected components

Card top-ups

Update timeline

  1. investigating Oct 06, 2025, 10:34 AM UTC

    We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.

  2. resolved Oct 06, 2025, 01:28 PM UTC

    This incident has been resolved.

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