Monarch incident
Issues with MX account updates on web
Minor
Resolved after 18 hours 51 minutes, affecting Web app and Third Party Services (MX Integration), on August 26, 2026.
We implemented a fix and are currently monitoring the result.
Affected components
Web appThird Party Services (MX Integration)
Update timeline
- investigating Aug 26, 2026, 08:05 PM UTC
We are seeing issues with customers not being able to connect new accounts, updated login settings and fix disconnected credentials when using MX on web. The team is investigatingg this incident.
- identified Aug 27, 2026, 12:33 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Aug 27, 2026, 04:42 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 27, 2026, 02:57 PM UTC
This incident has been resolved.
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