Resolved after 4 hours 15 minutes, affecting Momentus Elite, on October 6, 2025.
The upgrade and data population processes have completed successfully. Reporting performance in the NA region has returned to normal. We will continue to monitor the systems to ensure stability.
Affected components
Update timeline
- investigating Oct 06, 2025, 12:58 PM UTC
The upgrade is taking longer than expected, and the ETL processes are still running to populate data in the Insights databases. As a result, users in the NA region may experience degraded reporting performance. We will continue to monitor the situation and provide updates as progress is made.
- investigating Oct 06, 2025, 01:00 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 06, 2025, 01:03 PM UTC
The upgrade is taking longer than expected, and the ETL processes are still running to populate data in the Insights databases. As a result, users in the NA region may experience degraded reporting performance. We will continue to monitor the situation and provide updates as progress is made.
- monitoring Oct 06, 2025, 02:00 PM UTC
We will continue to monitor the situation closely and share updates when progress is made.
- monitoring Oct 06, 2025, 03:00 PM UTC
Our team is actively monitoring the process and will provide further updates as soon as new information becomes available.
- monitoring Oct 06, 2025, 04:02 PM UTC
We are still monitoring and update you as the progress continues.
- resolved Oct 06, 2025, 05:13 PM UTC
The upgrade and data population processes have completed successfully. Reporting performance in the NA region has returned to normal. We will continue to monitor the systems to ensure stability.
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