MoEngage incident

[Dashboard-02] Delay in Campaign Sending

Resolved after 51 minutes, affecting One-time & Periodic Campaigns - Mobile Push & Web Push and One-time & Periodic Campaigns - Email and 1 more, on April 24, 2026.

monitoring Apr 24, 2026, 04:35 AM UTC

There was a degradation in our querying service (Segmentation). The issue started at 3:00 UTC and is resolved now. We are now rerunning the failed campaigns. All delayed campaigns should be sent out in the next 45-60 minutes.

Started
Apr 24, 2026, 04:35 AM UTC
Resolved
Apr 24, 2026, 05:27 AM UTC
Duration
51m
Detected by Pingoru
Apr 24, 2026, 04:35 AM UTC

Affected components

One-time & Periodic Campaigns - Mobile Push & Web PushOne-time & Periodic Campaigns - EmailOne-time & Periodic Campaigns - SMSOne-time & Periodic Campaigns - ConnectorsOne-time & Periodic Campaigns - FlowsSegmentationOne-time & Periodic Campaigns - Facebook AudienceOne-time & Periodic Campaigns - WhatsAppOne-time & Periodic Campaigns - Google Ads Audience

Update timeline

  1. monitoring Apr 24, 2026, 04:35 AM UTC

    There was a degradation in our querying service (Segmentation). The issue started at 3:00 UTC and is resolved now. We are now rerunning the failed campaigns. All delayed campaigns should be sent out in the next 45-60 minutes.

  2. resolved Apr 24, 2026, 05:27 AM UTC

    This incident has been resolved.

Your product runs on more than MoEngage

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →